Refund Policy

Refunds or replacements are issued for products that arrive damaged, incorrect, or inconsistent with the Certificate of Analysis published for their lot number.

Because of the temperature-sensitive nature of research compounds, opened or used products cannot be returned for a refund.

Contact us within 7 days of delivery with your order number and a photo of the item as received. Order Support on the Contact page is the fastest channel.

Approved refunds are returned through the original payment method. InstaPay refunds are transferred back to the sending account; Cash on Delivery refunds are arranged directly with you.

Where stock is available, we offer a replacement shipment at no cost instead of a refund. Replacement orders ship with the same documentation and cold-chain handling as the original.

Orders can be cancelled for a full refund any time before dispatch. Once an order has shipped, the policy above applies.